Terms & Conditions

Terms and Conditions


By ordering and paying for your goods you herby agree to these terms and conditions.


Making A Purchase Making a purchase could not be easier. Take a look around our store using the menu tabs on the left that correspond to the pest species encountered, add any items that you wish to buy into the shopping cart. Once you have finished your selection, click on 'Checkout' and you will be asked for a few details to set up your account for us to be able to complete the order.

If for any reason you make a mistake that you’re unable to rectify please contact us and we will amend it accordingly.

Type of payment. Due to the high cost of merchant gateways we currently only accept credit card and debit card payments either over the phone manually or via PayPal payments who will process your credit card payent the normal way, Just click the relevant link to be directed to your chosen method of payment.
When confirmation of your order is received, and payment has been made to us, we will indicate acceptance of your order, and hence a contract between us.  


If for some reason we have inadvertently underpriced goods, VAT or Postage prices change we will inform you immediately and you will then have the right to cancel your order for a full refund, pay the difference or elect to choose a different product.

About Us

This web site is owned and operated by Ultimate Pest Control who is completely dedicated to your total satisfaction.
If you are unhappy with any part of your purchase or have any suggestions or comments, please email us using the link on the “Contact Us” page or use the details below.

Our Contact details:

Ultimate Pest Control
7 Pottery Units

Forde Road

Newton Abbot


TQ12 4AD


Phone: 01626 369337
Mobile: 07966106887

As we are qualified pest controllers and active in pest control on a daily basis, we can give you valuable advice in you pest control ventures, we are only a phone call away.


Shipping And Handling

As most of the products are liquid or of a toxic nature we are forced to use couriers as standard mail systems do not usually allow these products through their system. If a product is allowed to be shipped via Royal Mail then this option will be offered.


Delivery Schedule

We will check, package and ship your order within 1 working day and you should receive your goods the next working day. 

Although we offer a Next Day delivery for everything this is not a 100% Guarantee that your order will be delivered next day, we always despatch on time but couriers don't always deliver!

You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Although we endeavour to dispatch your order within 24 hours, we have no control over the postal service. As it’s a third party agreement there may be times beyond our control that may delay your order such as strikes, breakdown of vehicles etc. If this occurs we will not be held responsible but will endeavour to keep you informed once we are notified of the situation.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT has been included.

Credit Card Security All orders placed using PayPal express service uses their encryption services and 100% secure. PayPal account holders have 100% secure guarantee and customers who wish to pay over the phone have 100% guarantees that your details will only be used by Remove pests/ Ultimate Pest Control at that time. Your details will be shredded after the transaction is completed and you will receive conformation of payment with your order.

Guarantee We guarantee your satisfaction

Reaching Us

If you need to reach us please use the “Contact us “ link on the home page or ring on 01626 369337



If for any reason you have cause for complaint, please contact us via email or in writing addressing all complaints to "Complaints Dept." Your complaint will be fully invvestigated and a reply will be forthcoming within 5 working days.

We will keep you fully informed throughout the duration of the complaint and will do our utmost to resolve the complaint as quickly and efficiently as possible. We will inform you of our results either via email or by mail and will detail the procedure and outcome of the investigation. As a compnay who holds customers at the forefront we will be completely imparshall and will do our utmost to ensure the result is in your favour.

Privacy Policy

Ultimate Pest Control does not disclose buyers' information to third parties at any time. We are responsible internet traders and take this very seriously. Under no circumstances will your details be used for anything other than fulfilment of your order.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

 Credit Card Security

We use PayPal to process our payments either via their express checkout service or via your own PayPal accounts. Their security is second to none. If payment is taken over the phone, all details of cards are shredded the same day. Under no circumstances are credit card details kept.


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. You can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are, however, responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described.
Any goods returned should be in saleable condition, unused and in their original un-opened packaging. Any goods deemed used, damaged unless first informed as such or outside the 7 day period will be returned to the customer at their expense.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Due to new laws introduced to make consumers aware of the function and risks associated with cookies please read the cookie information by clicking the cookie Info line in the menu bar
By purchasing any product from this site you herby agree to these terms & conditions in full.

Please enjoy your time on our site


Remove Pests specialise in the supply of DIY pest control products. Pest Control Products from the UK's largest pest control supplier, including a wide range of Pest Repellents and Killers, poisons to combat rats, mice, fleas, bedbugs, flies, moth and many other pests.
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